Customer Reviews

Customer Reviews

We pride ourselves on our high customer service.

But don't just take our word for it, read our customer reviews below.

King Family!
We purchased a 2015 Golf Match in early December for my wife.This car is absolutely immaculate and drives like brand new! In terms of the quality of the people who run and own this business, they are top notch and completely wipe away the fear factor of buying a car. We were offered a PX which absolutely beat the best we had been offered at a car supermarket :-) Initially we spoke to Morgan (daughter) and travelled from Warwickshire to take a look at th vehicle. We were able to test drive the Golf and at no time felt pressurised to purchase the car .... Maybe the frothy coffee from Morgans mum helped a little! The car was available the following day for collection and my wife happily travelled on her own to complete the deal. Previous experience at other dealers, meant we would never of trusted the process without us both being at the collection. This clearly shows the confidence we have in this business. My wife also met Dad/ Hubby and commented on how lovely he was to speak to also. When we need our next Golf, we won't go anywhere else. Massive thanks from the King family.
Andy B
Bought a 1.4 Golf TSi DSG for my sister from these guys she is over the moon with it.
Very pleased with the service and Morgan went out of her way and got the car ready the next day so I could take it down to her.
Thanks guys.
Luke Lewis-Borrell
Bought a Golf off of these guys and received fantastic service. A very friendly, trustworthy and overall helpful family business who only care about providing the best suited car for their customers.
William Hartley
Bought a lovely car from Morgan at Vw direct! Fantastic service and with so many great cars to choose from all at very competitive prices it's well worth a visit!
Richard Bartlett.
Brought a VW golf R service was brilliant they did everything they said they would new tyres PDI check at VW and serviced the car excellent service friendly helpfull honest staff and special thanks to Morgan ...great attention to detail you have the right attitude and customer service and your cars are immaculate thankyou all the best on your new site
Nikki Bawtree
I recently bought a Golf from Morgan, she was so helpful and also very patient when I was sorting out my insurance at their offices. Brilliant family company who go the extra mile and are honest and genuine. They help and advise on what you want rather than trying to make a quick sale.
Jessica Holley
The customer service here is OUTSTANDING!! I will be recommending them to everyone.... Especially Morgan! Thank you so much for your services today, and we will defiantly be back. Highly Recommend them for anyone looking to buy a new car. X
Vivienne Wise
Very impressed! Thank you Morgan and Dave! I couldn't fault the service at VW Direct. A superb family run business with some lovely good quality Golfs for sale at very reasonable prices compared to the main dealerships. And as Dave has bought all the cars himself, he knows the history of every car on his forecourt. I would have no hesitation in recommending them - it's a shame there aren't more businesses around like this one!
Nicola Duke
Purchased a 64 plate VW Golf GTD. Fantastic customer service from a family run business. Honest and genuine. Well worth the 450 mile round trip.
Pete Gisbourne
Purchased a 14 plate golf r and I love it
Suzy Carlyle
Buying fro VW Direct was the best car buying experience I've ever had - and I'm not young! Everything was immaculate; the people, the cars, the garage, the site, office and loos. And the family are good and genuine people.Worth a visit just to see how it should be done! If I\'m ever looking for a VW ever again, I wont bother looking anywhere else.
Stuart Thomas
I would like to thank VW Direct for a thoroughly professional service. We are ecstatic with the purchase of our Passat estate. The cars are immaculately presented with the mechanical attributes to match. I would highly recommend VW Direct to anyone who is interested in quality car.
LEANNE MCDONALD
We have dealt with vw direct on more than one occassion and they never fail to let us down. Such lovely people to deal with. Cars always excellent condition
Rachel
Having just bought a car from VW direct, I can't recommend them highly enough. Dealing with them was a breath of fresh air! The 2nd hand car market can be a stressful and daunting experience but they made it so easy and hassle-free. I really like that they're VW specialists as they really know their cars and the quality is evident in the stock they hold. I wouldn't hesitate in recommending them to anyone and i'll definitely be returning again the next time I change my car.
Rob Evans
Just purchased our 3rd car from vw direct 2 passats 1 golf, Dave,Helen & Morgan sorted everything including a number plate change all within 7 days fantastic service,great car,thanks again for all your help & great customer service from a 5 star family run business,we will definitely be buying from you again
Rob & Alley
Imran shaukat
I brought my first golf from here and it was in excellent condition and the staff were absolutely brilliant and friendly people. I would definitely come back for my next car. I would recommend this garage to any one who's looking to buy a Volkswagen.
Carl Farnell
A good choice of vehicles conveniently at one location.
Friendly and helpful service from Morgan.
Lee Guest
Nice people, family run firm, no nonsense, passionate about Golfs, easy to deal with, fair price for my beloved R32 and a quick sale. Thanks guys.
Greg Taylor
We had a VW Polo to sell as we are emigrating. We were offered a very fair price a couple of months before leaving and Dave Sanders was true to his word when the car was finally sold a few days before leaving. This is a very professional, friendly and honest family business. If only all car dealers were like this!
Happy, Happy, Happy.
Always nervous when buying a used car but in this case it was a truly hassle free and pleasurable experience. Couldn't recommend them highly enough if you're after quality.